Return and Refund Policy
Livia Beaumont Perfume Vending Machines
Website: www.liviabeaumont.com
Email: customer.support@liviabeaumont.com
You are always welcome to return or exchange the products purchased at Livia Beaumont.
Return Eligibility
You have 30 days to decide if an item is right for you. The items must be returned to Livia Beaumont's return address in proper condition and in the manufacturer’s packaging unless returned as faulty or damaged.
Refund Options
We offer the following methods of compensation for a returned item if the product is undamaged and the package is in proper condition:
- Replacement: We will replace the item with another of better quality, a different size, or color.
- Money Refund: We will return the cost of the item you paid during purchase.
- Gift Card: We will provide a gift card equal to the cost of the item (or higher) to be used on our website for another purchase.
While you are free to choose your preferred compensation method, Livia Beaumont reserves the right to modify the available options depending on the items returned, customer location, or other factors.
How to Return a Purchased Item
- Complete the Return Form: Include your order number, the product being returned, the reason for the return, and whether you are requesting a refund or an exchange. Without the order number, we will not be able to process your return.
- Repackage the Item: Place the product in its original box and packaging.
- Ship the Parcel: Send your parcel to the return address below and obtain proof of postage with a tracking number. This will ensure a faster and verified return process.
Return Address:
Livia Beaumont
(Specific return address details will be provided upon request).
Shipping Costs:
- The shipping cost for returned items is your responsibility unless the product is faulty, damaged, or incorrect. In such cases, we will compensate for the shipping charges.
What Happens Next
- Return Processing: Once we receive the returned item in its original condition, we will inspect it.
- If the item has been returned inappropriately (e.g., missing tags, visible wear), we may reject the return and ship the item back to you.
- If the return is accepted, compensation will be processed.
- Compensation Timeline: Refunds or replacements will be processed within 10 business days based on the payment method used:
- Credit/Debit Card: Refund will be sent to your card.
- PayPal: Refund will be sent to your PayPal account.
- Gift Card: A new gift card will be issued, as our internal rules prevent reusing gift cards.
Returning a Damaged or Faulty Item
We apologize if you received a damaged or faulty item.
- Return the damaged item as soon as possible for a refund or replacement.
- If returning is not possible, contact customer.support@liviabeaumont.com for further assistance.
- All returned items will be inspected upon arrival.
Returning an Incorrect Item
If the item you received isn’t what you ordered, please send it back to us. Once inspected, we will refund or replace it as soon as it arrives at our warehouse.
Non-Refundable Items
Certain items are not eligible for return or refund, including:
For more information about non-refundable items, contact us at customer.support@liviabeaumont.com.
Important Notes
- We strive to ensure the accuracy of this non-refundable list, but it may not include all applicable product variants.
- For questions or clarification, please contact our customer.support@liviabeaumont.com.
Last Updated: 01/02/2025
